When hiring a lawn care company, it’s important to look over their services. While many companies offer similar packages, Ashton Walden Turf Services knows the experience and quality of the company can mean the difference between a lush, green lawn, and a total nightmare. Dig in deeper if you’re shopping around for a Lubbock lawn care professional, and think about the following questions:
How Are Their ABC’s?
Angie’s List – Angie’s List gives you verified reviews from real people. The company ensures that service providers aren’t entering their own reviews, so you’re getting honest experiences from past customers when you look up your lawn care options. Know what kind of service you’ll be getting before you hire.
Better Business Bureau – Another seal of approval you should be looking for in your hiring process is whether or not a lawn care company is accredited by the Better Business Bureau. Among other things, a BBB accredited company must build trust, safeguard privacy, and advertise honestly. Check out the full list of accreditation standards, then search for your potential providers.
Customers – What better way to get the skinny on a company than asking their current customers? Lawn care companies are local by nature, so you probably know someone who uses the different lawn care companies you’re shopping. Ask around! For more reviews, check online – a quick Google search will usually reveals reviews, both the positive and the negative, from the company’s customers.
Are They Hiring Certified Employees?
You’re probably hiring a lawn care company because you want someone with the know-how and experience that you don’t have. Shouldn’t you make sure the company you choose actually has that knowledge? The National Association of Landscape Professionals offers certifications to qualified lawn care professionals, including titles such as Certified Lawn Care Manager and Certified Lawn Care Technicians. The best companies will have a number of these highly qualified individuals working for them. Ask potential companies if their employees are NALP certified, so you’ll know you’ve got the best of the best on your lawn.
Are They Insured?
If your company isn’t insured, guess who’s paying for repairs when the mower kicks a rock through your front window, or a lawn technician backs a trailer into your car. That’s right – you. An uninsured lawn care company may expect you to foot the bill for damages or, even worse, medical expenses if one of their employees gets hurt while caring for your lawn. Before hiring just any company, ask if they’re insured – the answer may surprise you!
Who’s Answering the Phones?
It sounds like a strange detail to consider, but access to your lawn care company can make or break your service experience. Every home, family, and lawn is different, and you’ll need to communicate your needs to whichever lawn care provider you hire. Ideally, your lawn care company will value customer service and make sure your phone call is always answered, so you can always get in touch with your technicians.
As it often is, the devil is in the details. Make sure you’re really thinking about what your lawn care company has, or doesn’t have, to offer. If you’re still shopping around and want more information about Ashton Walden Turf Services, give us a call at (806) 632-3571. Our phones are answered by a real human being who will be happy to help you with any questions.